Township of West Milford Upgrades to Enterprise License

SOMERSET, NJ – August 11, 2017 – The Township of West Milford, of Passaic County, has recently upgraded to the SDL Enterprise License. West Milford has had use of the SDL Desktop software since they became a client in 2009. With this new upgrade, they will now also have access to the SDL Portal and SDL Mobile app, as well as the recently released SDL Citizen app.

When West Milford initially became a client, they launched the software within their Building, Engineering, Public Works and Land Use departments. In 2012, they further expanded the use of the software to include their Fire Prevention department. After the upgrade to Enterprise, West Milford will be utilizing these software platforms throughout a number of their municipal offices, including Building, Land Use, Health, Pet Licensing, Engineering, Assessment and Fire Prevention.

With this upgrade to the Enterprise License, West Milford’s municipal employees, officials and citizens will have access to a multitude of additional features and functionality than those provided by SDL Desktop alone. With the SDL Mobile app, inspectors have the capability of scheduling, locating and completing inspections from in the field, while data syncs in real-time to the Desktop software. Citizens are able to request inspections, submit forms or access property and town data with the use of the SDL Portal or SDL Citizen.

We are thrilled to be able to continue working with West Milford, and we are looking forward to assisting them with the implementation of SDL Portal, SDL Mobile and SDL Citizen throughout their offices.

SDL Portal Update – May 2017

You may notice right away a few changes to the look and feel of some pages on the SDL Portal, in particular our newly redesigned Property, Permit, Inspection and Request pages. However, there are a number of other new features and updates in this month’s release that we want to make sure you know about.

Complaint and Building Inspection Requests Updates

We have redesigned Complaint Web Requests, giving it a single page format to improve usability both on a desktop and on a mobile device. Additionally, we have added a filter by department option to help users find what they need. The location lookup has been completely redesigned; users can still search by address or street name, but they now also have the added ability of searching  using a business or location name.

Finally, we have added a new feature that you will need to enable, which we are calling ‘Auto Create’. Auto Create will automatically accept a new web request and create a new desktop Complaint for any request templates that have a valid default department and default user assigned to them. This has been added in order to help streamline the process.

Along with Complaint Requests, we have also updated Inspection Requests to the new single page format. We rewrote the permit search process in order to improve findability for the end user, removed ‘closed’ permits as a selectable option and added the inspection type to the user notification.

 

In regards to all request types, we have added the ability for end users to ‘Cancel’ their request when it is still in a ‘Submitted’ status, and have moved our virus scan process to behind the scenes so that attaching files to a request will be substantially faster for the end user.   

                    

Embedded Features for your Town Websites

Part of our redesign of Complaint and Inspection Requests involved optimizing these requests to be better integrated into your town websites, so that users do not have to navigate between multiple sites to submit a complaint or schedule an inspection. These two request types are now available in ‘Small Format’ widgets,  which are barebones versions of a request, meant to seamlessly be embedded anywhere on your site.

In addition, we are working on making a number of popular portal features available as embedded widgets, the first of which is now available – a ‘Permit Status Lookup’ that looks and performs the same as the one available on your portal home page, but is available directly on your site for users to quickly access the information they are looking for.

Tracking Property Changes

Knowing that a property has recently been updated has always been available in your Portal but finding what exactly has changed was previously a manual process. In this new version, we provide a “Recent Changes” section on all Property pages for SDL Users (for now, no public users). It displays field level details about what has changed including the previous and newly updated values. So if TCO becomes a CO, a new Pet is registered, a health inspection fails or the notes on a Zoning application change, this section will give you all the details. Property Changes are part of our larger Property Engine currently running in the cloud and we’ll have a lot more to talk about it in the future. Your properties and the everyday changes that occur on them are the heartbeat of your city and we plan on providing you more notification and services around this valuable resource!

Portal User Account Updates

User account pages had some minor updates and optimizations for mobile devices as well. We added lists for user Permits, Recent Inspections and two new features. First, we reworked the account validation process so a user can start that process from anywhere on the portal where the additional validation is required. Second, we added in a Notification preferences section to allow users to enable or disable what they want to be notified about and how they would like to be notified. In addition to email notification, users can opt for text messages, or push notifications if they have an SDL Citizen app installed. Request, Permit and Inspection notification preferences are available and we will be rolling out Property Changes and Town Messaging in our next versions of the portal.

Little Egg Harbor Township Selects SDL Enterprise License

SOMERSET, NJ – May 8, 2017 – Little Egg Harbor Township, of Ocean County, has recently selected the SDL Desktop software for use throughout their municipal departments. They have chosen to come online with SDL’s Enterprise License, giving them access to SDL Mobile and SDL Portal, in addition to the Desktop software.

At this time, Little Egg Harbor has chosen to utilize the SDL Desktop software within their Building, Code Enforcement and Land Use Departments. We are happy to have Little Egg Harbor as a new client and look forward to assisting them with the implementation of the SDL Software.

 

Raritan Selects SDL Enterprise License

SOMERSET, NJ – March 28, 2017 – Raritan Township, of Hunterdon County, has selected the SDL Desktop software for use throughout their municipal offices. Raritan will be utilizing the SDL software within a number of different departments throughout the township, including Building, Fire Prevention, Zoning, Engineering, Clerk, Pet, Health and Administration.

In addition to the SDL Desktop software, the Enterprise License gives Raritan access to the SDL Portal and SDL Mobile. The SDL Portal provides township citizens with easy access of property information and the ability to submit requests and applications from the comfort of home. With the SDL Mobile app, inspectors are able to record and report inspection information while in the field. We are delighted to have Raritan as a new client and look forward to assisting them with the implementation of the SDL Software.

Bound Brook Upgrades to Enterprise License

SOMERSET, NJ – March 21, 2017 – The Borough of Bound Brook, of Somerset County, has chosen to upgrade to the SDL Enterprise License. Bound Brook will be primarily utilizing the software within their Building and Code Enforcement departments, with the possibility of expanding into additional departments in the future. With the Enterprise License, Bound Brook will now also have access to SDL Mobile and SDL Portal, in addition to the SDL Desktop software.

Bound Brook has been a client of SDL since 2007, when they selected SDL’s GeoLogic software for use in their Building department. We are happy to be able to continue to serve Bound Brook as a client, and look forward to assisting them with the implementation of SDL Portal and SDL Mobile throughout their municipal offices.

Harding Upgrades to Enterprise License

SOMERSET, NJ – March 3, 2017 – Harding Township, of Morris County, has recently elected to upgrade to the SDL Enterprise License. Harding has been a dedicated client of SDL since 2003, when they chose to utilize SDL’s Geologic Software System for use in their Building Department.

With this recent upgrade, Harding will now have use of SDL Portal and SDL Mobile, in addition to their current use of the SDL Desktop software. The SDL Enterprise License also allows for the expanded use of the software throughout all departments in the municipality.

We are thrilled to be able to continue to serve Harding as a client, and look forward to assisting them with the implementation of SDL Portal and SDL Mobile throughout their municipal offices.

Inspection Reminders

In many towns, inspectors are wasting upwards of 30% of their time showing up for inspections where the contractors and work are not ready. The inspection has to be cancelled and then a new one must be scheduled. Worse off, that inspector could have been working on other permits that were ready but not on the daily schedule.

To help alleviate this problem, we’ve introduced Inspection Reminders in SDL Portal. If you have Inspection Notifications turned on for your portal, reminder emails will be sent out 24 hours prior to the scheduled inspection. All emails on the permit and the contractor email for the inspection subcode will receive the email below. They can then confirm or cancel the inspection using the inline buttons. Likewise, they can choose to ignore the email without any penalty.

 

When an inspection is confirmed or cancelled, it’s entry in SDL Mobile changes as well. The inspector can look at a glance to see which contractors have confirmed or not, giving them more confidence that trip across town in traffic will be worth it. The Inspection Notes section is also updated to show the name of the user who confirmed or canceled and when it occured. These notes show up in SDL Desktop and on the Daily Inspections email that is sent to all inspectors as well.

 

Eatontown Upgrades to Enterprise License

SOMERSET, NJ – February 7, 2017 – The Borough of Eatontown, of Monmouth County, has recently chosen to upgrade to the SDL Enterprise License for use throughout their municipal departments. With SDL’s Enterprise License, Eatontown will now have the ability to utilize the SDL Mobile app and SDL Portal, in addition to their current use of the SDL Desktop software. The Enterprise License also allows users to expand the use of the software to multiple departments throughout their municipality.

Eatontown initially became a client of SDL in 2012, when they chose the GeoLogic software for use in their Building, Land Use and Code Enforcement departments. We are happy to continue to serve Eatontown as a client and assist with the implementation of SDL Portal and SDL Mobile.

 

Norwood Upgrades to SDL Enterprise License

SOMERSET, NJ – February 3, 2017 – The Borough of Norwood, of Bergen County, has recently elected to upgrade to the SDL Enterprise License for their municipal offices. With the Enterprise License, Norwood has the ability to expand the use of the SDL Software into multiple departments and provides users with access to the SDL Mobile app and SDL Portal. Norwood will primarily be utilizing the Land Use and Construction modules for their building, zoning and boards.

Norwood has been a client of SDL since 2007, when they selected the SDL GeoLogic software for their workflow and GIS for use in their building department. We are thrilled to continue to serve Norwood as a client and happy to help them expand the use of the SDL Software within their municipality.

Passaic Selects SDL Enterprise License

logoSOMERSET, NJ – September 20, 2016 – The City of Passaic, of Passaic County, has selected the SDL  Desktop Software for use throughout their municipality. Passaic has chosen to come on board with SDL’s Enterprise License, giving them access to the SDL Portal and SDL Mobile app, in addition to the Desktop software. This city-wide deployment of the software will encompass multiple departments, including Passaic’s Building, Health, Clerk, Code Enforcement and Fire Departments. We are delighted to have Passaic as a new client.