Township of West Milford Upgrades to Enterprise License

SOMERSET, NJ – August 11, 2017 – The Township of West Milford, of Passaic County, has recently upgraded to the SDL Enterprise License. West Milford has had use of the SDL Desktop software since they became a client in 2009. With this new upgrade, they will now also have access to the SDL Portal and SDL Mobile app, as well as the recently released SDL Citizen app.

When West Milford initially became a client, they launched the software within their Building, Engineering, Public Works and Land Use departments. In 2012, they further expanded the use of the software to include their Fire Prevention department. After the upgrade to Enterprise, West Milford will be utilizing these software platforms throughout a number of their municipal offices, including Building, Land Use, Health, Pet Licensing, Engineering, Assessment and Fire Prevention.

With this upgrade to the Enterprise License, West Milford’s municipal employees, officials and citizens will have access to a multitude of additional features and functionality than those provided by SDL Desktop alone. With the SDL Mobile app, inspectors have the capability of scheduling, locating and completing inspections from in the field, while data syncs in real-time to the Desktop software. Citizens are able to request inspections, submit forms or access property and town data with the use of the SDL Portal or SDL Citizen.

We are thrilled to be able to continue working with West Milford, and we are looking forward to assisting them with the implementation of SDL Portal, SDL Mobile and SDL Citizen throughout their offices.

SDL Portal Update – July 2017

SDL has just released the latest version of the SDL Portal. With this release, we are introducing two new features, along with a handful of small fixes and improvements. In addition to these improvements, some behind-the-scenes work has been done, in order to integrate the Portal with the new SDL Citizen App.

Notification Updates

Following up on the new features of the last release, we have added custom text fields for permit and inspection email notifications. This will allow for town-specific information such as phone numbers, addresses or other important notes to be added to the Permit Status emails, the Inspection Status emails and the Inspection Reminder Emails. You will need to go to the new Town Admin/Notifications section under Settings in order to configure your text.

Additionally under the new Notifications area, you will see Town Alerts, one of our new features. Town Alerts is a simple Alert messaging system for your town’s portal users. You can choose to display an alert on the portal Alert page and in the new embedded Alert widget, as well as send that Alert as a notification to your town’s portal users. Contact the Support team for more information on this feature.

 

 

Portal Help Widget

To provide more targeted assistance to portal users, we have added a new Help widget that will appear in the lower right hand corner of all portal pages, previously where the Support option existed. The Help widget defaults to displaying page-specific questions and answers that reflect your town’s current settings, such as whether or not inspections can be scheduled online.

In addition, for most questions you can provide custom contact information by phone or email and a url link for more information. You can even provide your own custom answers if the default are not applicable to your town. Additionally, if our questions do not cover all of your specific frequently asked questions, you have the ability to add your own custom questions and answers to better serve your portal users.

We have found that many questions cannot be fielded by our support team and require a town official to provide specific help for that user. By adding custom contact information or answers for these specific questions, portal users will need to take fewer steps in order to find the answers they are looking for.

New Features

Town Admin Updates

  • Town Alerts – see above for details
  • Custom FAQ/Help – see above for details
  • Last Saved Logging – Added logging for updates and changes to portal settings. Last Saved log is displayed on the Town Admin/Main Activity page
  • Integrated upload process to custom branded images
  • Added banner header option for Search and Request page
  • Added url for permit, requests, inspection to sms text notifications
  • Added custom text for permit and inspection emails
  • Added complaints public access complaint type settings – currently for Citizen App integration only

Property Page Updates

  • Added stand alone acreage field
  • Added Fire Preplan redaction of owner, tenant data when owner data redaction is configured

Bug Fixes

  • Inspection Request – Invalid permit numbers listed but no longer selectable from search
  • Fixed text display issue with white headers on permit, property and inspection pages

SDL Citizen

The SDL Citizen app has been released!

  • Manage permits, schedule inspections, report issues and much more!
  • SDl Citizen and future portal updates are at the core of how we envision transforming the municipal-citizen relationship
  • Please contact SDL Support about preparing your town for app access (most features are turned off by default)
  • Much more information to come in the near future!

Get it on Google Play


Manchester Township Upgrades to Enterprise License

SOMERSET, NJ – June 20, 2017 – Manchester Township, of Ocean County, has chosen to upgrade their SDL Software to the SDL Enterprise License. With their previous license, Manchester had use of the SDL Desktop software within their municipality. Because of the upgrade to the Enterprise License, Manchester will now be able to utilize SDL Portal, SDL Mobile and the recently developed SDL Citizen app.

Manchester has been a client of SDL’s since 2012, when they selected SDL’s Desktop software for use in select departments throughout the municipality. After their upgrade to the Enterprise License, Manchester will be primarily utilizing the SDL software within Fire Prevention and other departments.

With the Enterprise License, Manchester’s municipal employees and citizens will have access to more features and functionality than SDL Desktop alone can provide. Town officials, administrators and citizens will now be able to utilize SDL Portal, an online platform designed to conveniently store and display predetermined town data, forms and requests. Public users will also have access to the SDL Citizen app, a recently developed platform created to provide citizens with the ability to submit requests and view town data from their mobile devices. With SDL Mobile, municipal inspectors are also provided the convenience of being completely mobile, with the functionality to schedule, complete and edit inspections from in the field.

We are happy to be able to continue to work with Manchester as a client, and we are looking forward to assisting them with the implementation of SDL Portal, SDL Mobile and SDL Citizen throughout their offices.

SDL Portal Update – May 2017

You may notice right away a few changes to the look and feel of some pages on the SDL Portal, in particular our newly redesigned Property, Permit, Inspection and Request pages. However, there are a number of other new features and updates in this month’s release that we want to make sure you know about.

Complaint and Building Inspection Requests Updates

We have redesigned Complaint Web Requests, giving it a single page format to improve usability both on a desktop and on a mobile device. Additionally, we have added a filter by department option to help users find what they need. The location lookup has been completely redesigned; users can still search by address or street name, but they now also have the added ability of searching  using a business or location name.

Finally, we have added a new feature that you will need to enable, which we are calling ‘Auto Create’. Auto Create will automatically accept a new web request and create a new desktop Complaint for any request templates that have a valid default department and default user assigned to them. This has been added in order to help streamline the process.

Along with Complaint Requests, we have also updated Inspection Requests to the new single page format. We rewrote the permit search process in order to improve findability for the end user, removed ‘closed’ permits as a selectable option and added the inspection type to the user notification.

 

In regards to all request types, we have added the ability for end users to ‘Cancel’ their request when it is still in a ‘Submitted’ status, and have moved our virus scan process to behind the scenes so that attaching files to a request will be substantially faster for the end user.   

                    

Embedded Features for your Town Websites

Part of our redesign of Complaint and Inspection Requests involved optimizing these requests to be better integrated into your town websites, so that users do not have to navigate between multiple sites to submit a complaint or schedule an inspection. These two request types are now available in ‘Small Format’ widgets,  which are barebones versions of a request, meant to seamlessly be embedded anywhere on your site.

In addition, we are working on making a number of popular portal features available as embedded widgets, the first of which is now available – a ‘Permit Status Lookup’ that looks and performs the same as the one available on your portal home page, but is available directly on your site for users to quickly access the information they are looking for.

Tracking Property Changes

Knowing that a property has recently been updated has always been available in your Portal but finding what exactly has changed was previously a manual process. In this new version, we provide a “Recent Changes” section on all Property pages for SDL Users (for now, no public users). It displays field level details about what has changed including the previous and newly updated values. So if TCO becomes a CO, a new Pet is registered, a health inspection fails or the notes on a Zoning application change, this section will give you all the details. Property Changes are part of our larger Property Engine currently running in the cloud and we’ll have a lot more to talk about it in the future. Your properties and the everyday changes that occur on them are the heartbeat of your city and we plan on providing you more notification and services around this valuable resource!

Portal User Account Updates

User account pages had some minor updates and optimizations for mobile devices as well. We added lists for user Permits, Recent Inspections and two new features. First, we reworked the account validation process so a user can start that process from anywhere on the portal where the additional validation is required. Second, we added in a Notification preferences section to allow users to enable or disable what they want to be notified about and how they would like to be notified. In addition to email notification, users can opt for text messages, or push notifications if they have an SDL Citizen app installed. Request, Permit and Inspection notification preferences are available and we will be rolling out Property Changes and Town Messaging in our next versions of the portal.

Little Egg Harbor Township Selects SDL Enterprise License

SOMERSET, NJ – May 8, 2017 – Little Egg Harbor Township, of Ocean County, has recently selected the SDL Desktop software for use throughout their municipal departments. They have chosen to come online with SDL’s Enterprise License, giving them access to SDL Mobile and SDL Portal, in addition to the Desktop software.

At this time, Little Egg Harbor has chosen to utilize the SDL Desktop software within their Building, Code Enforcement and Land Use Departments. We are happy to have Little Egg Harbor as a new client and look forward to assisting them with the implementation of the SDL Software.

 

Happy 20 Year Anniversary SDL

Since its inception, Spatial Data Logic has continued to evolve, striving to provide municipalities with an efficient way of automating their different departments. Throughout its history, there have been countless updates and ad­­ditions to the software system now seen across the state of New Jersey.

In 1997, SDL discovered the need for a dynamic municipality management solution that could be easily updated and accessed by multiple types of users. Working to fill that void, SDL utilized a robust Geographic Information System to create the SDL Municipal Management Software.

At the time, SDL catered to a handful of New Jersey municipalities. In addition to Municipal Management Software, SDL began providing several mapping services to municipalities, intending to have the most accurate information possible for the GIS.

In addition to GIS mapping for utility systems and municipal assets, SDL has continued to provide services for other mapping projects as well, including Digital Tax Maps, Digital Parcel Maps, Zoning, Fire Districts and DPW Zones.

After two decades, SDL now serves over 120 different municipalities, spanning across 19 counties of New Jersey. What began as the idea for a municipality management solution has grown into ­a multitude of different platforms continuously developing to fit the needs of New Jersey’s local government.

“SDL has revolutionized the way in which permit management and tracking is handled throughout the state,” stated Steve Jones, Construction Official of Millburn Township and Florham Park Borough. “The integration of the various modules across the entire platform of municipal departments is invaluable in providing high quality and reliable in services to members of the public.”

Because SDL’s client base is currently comprised entirely of New Jersey municipalities, stringent New Jersey regulations have been kept in mind from the beginning. As the software has continued to develop, specific New Jersey state codes, statutes and regulations have been written in to the way the program functions.

“As a Fire Official, I really appreciate how the software is tailor-made to the unique NJ-specific requirements,” stated Matthew Lubin, Fire Official for the Township of Cranford.

Throughout the process of updating the SDL Software, there has always been a high priority to optimizing the functionality. Designed for municipal employees and citizens with varying degrees of computer experience, every update strives to improve upon the ease of use.

“There isn’t anything I don’t like about [SDL Software],” stated Thomas Delia, Zoning Officer for Long Hill Township. “I like the ease of the way you can change information in workflow. I like how easy it is to access my zoning permits and the information attached to them. You can figure [the software] out by just playing with it for a few minutes. We’ve only had it for a year or so and I love it, it’s so easy.”

Originally titled Geologic, the SDL Software has expanded to accommodate the needs of municipal employees, inspectors and citizens alike.  The 16 modules of the software encompass municipal departments spanning from administration and building, to safety and utilities. While SDL Desktop works as the hub of the software, the SDL Portal and SDL Mobile app act as extensions designed to be utilized by municipal citizens and inspectors.

“My town has been using Spatial Data Logic since 2004; we use the building, fire, tax, land use, code enforcement, public works and engineering,” stated Debbie Timko, Technical Assistant for the Borough of New Providence. “It’s a wonderful program, very user friendly, and it is always being updated to make it more efficient.”

A crucial component of the SDL Software is the ability to access different information across departments. As the software has transitioned, SDL has optimized the way that municipal departments can view and request specific information from one another.

“We [were] very excited to be implementing the Fire Prevention module,” said Lubin. “We’ve been using SDL to coordinate with our Building Department for several years, and now we will have a seamless solution to work with them on a daily basis.”

Just as Geologic transitioned into SDL Desktop, the current SDL software is always evolving. In addition to the continual updates to the existing software, SDL is currently working to develop new tools for users. Currently, SDL is in the processes of releasing SDL Citizen, an app designed to complement the SDL Portal and for the exclusive use of municipal citizens. SDL is also working on releasing a more limited online platform of the SDL Desktop software and a Sever Hosting service available for the use of clients.

“SDL has set the standard for integrated data management for all aspects of municipal services.  Their innovation and delivery of reliable information is essential for municipalities to accurately gauge the effectiveness of service provided to their residents,” Jones concluded.

 

Raritan Selects SDL Enterprise License

SOMERSET, NJ – March 28, 2017 – Raritan Township, of Hunterdon County, has selected the SDL Desktop software for use throughout their municipal offices. Raritan will be utilizing the SDL software within a number of different departments throughout the township, including Building, Fire Prevention, Zoning, Engineering, Clerk, Pet, Health and Administration.

In addition to the SDL Desktop software, the Enterprise License gives Raritan access to the SDL Portal and SDL Mobile. The SDL Portal provides township citizens with easy access of property information and the ability to submit requests and applications from the comfort of home. With the SDL Mobile app, inspectors are able to record and report inspection information while in the field. We are delighted to have Raritan as a new client and look forward to assisting them with the implementation of the SDL Software.

Bound Brook Upgrades to Enterprise License

SOMERSET, NJ – March 21, 2017 – The Borough of Bound Brook, of Somerset County, has chosen to upgrade to the SDL Enterprise License. Bound Brook will be primarily utilizing the software within their Building and Code Enforcement departments, with the possibility of expanding into additional departments in the future. With the Enterprise License, Bound Brook will now also have access to SDL Mobile and SDL Portal, in addition to the SDL Desktop software.

Bound Brook has been a client of SDL since 2007, when they selected SDL’s GeoLogic software for use in their Building department. We are happy to be able to continue to serve Bound Brook as a client, and look forward to assisting them with the implementation of SDL Portal and SDL Mobile throughout their municipal offices.

SDL Mobile – New Version

The next version of SDL Mobile (3.1.196) is now available in the iOS and Android App Stores. We added a lot of enhancements and fixes as well as three new modules (Engineering, Sewer Utility and Water Utility). SDL Mobile usage continues to grow and is now processing over 5,000 inspections per week. Since April 2016, SDL Mobile has processed over 200,000 inspections and over 40,000 photos.


SDL Mobile – Version 3.1.196
C – Add Inspection from Permit page
C – Inspection Reminder confirmations/cancellations displayed in main list
Core – Photo Descriptions on reports
Core – Capture Signatures on device
Core – Property Page links open Permit details
Core – Report Images now have descriptions
Core – Maps – View ArcGIS Online maps
FP – Search Statute by title and statute#
FP – Add Compliance inspection w violations
FP – All Inspection limited to 90 days ahead
FP – Fix, reinspection initially set to Not Started
FP – Inspection IsCompleted now set
FP – Compliance violations now show up
FP – Reload Statutes from server
CE – Added Quick Notes
CE- Reload Statutes from server
PW – Added Inspections
E – Added Engineering Module (ServiceRequests and Inspections)
WU – Added Water Module (ServiceRequests and Inspections)
SU – Added SewerModule (ServiceRequests and Inspections

Set your Inspector signature in the app and they will appear on your reports

 

SDL Citizen – Quick Peek, Coming Soon

  • Town Branding – Colors and Logos
  • Report and View Complaints/Issues
  • View Properties
  • View Permits and Schedule Inspections
  • View Town Maps from ArcGIS Online
  • Broadcast Push Messages to all Citizens from SDL Portal Admin
  • Search Properties, Permits and Complaints. Complaints are limited to town specified list of types.
  • Embedded Online Forms
  • For iOS and Android

For more information on SDL Citizen, click here.

Harding Upgrades to Enterprise License

SOMERSET, NJ – March 3, 2017 – Harding Township, of Morris County, has recently elected to upgrade to the SDL Enterprise License. Harding has been a dedicated client of SDL since 2003, when they chose to utilize SDL’s Geologic Software System for use in their Building Department.

With this recent upgrade, Harding will now have use of SDL Portal and SDL Mobile, in addition to their current use of the SDL Desktop software. The SDL Enterprise License also allows for the expanded use of the software throughout all departments in the municipality.

We are thrilled to be able to continue to serve Harding as a client, and look forward to assisting them with the implementation of SDL Portal and SDL Mobile throughout their municipal offices.